Master Service Agreement
Last updated 2026-10-18
Scope of this agreement
This Master Service Agreement ("MSA") supplements our Terms of Service and applies to organizations ("Customers") that create a Site on Enthuzy to run events, sell tickets, or manage an audience at any meaningful scale. Where this MSA and the Terms of Service conflict for a Customer, this MSA controls for that Customer's use of the platform.
Services
Enthuzy provides access to the platform's event, ticketing, membership, marketing, and audience-management features on a subscription and/or per-transaction basis, as described on our pricing page or in an applicable order form.
Fees and payment
Subscription fees are billed in advance on a recurring basis through Stripe and can be cancelled at any time. Transaction-based platform fees are deducted at the time of the relevant transaction, in addition to Stripe's processing fees. The Customer's payments from its own audience go directly to the Customer's own connected Stripe account; Enthuzy does not hold or pay out the Customer's funds, and payout timing is governed by the Customer's Stripe account. The Customer is the seller of record and is responsible for its own refunds, chargebacks, sales tax and income tax. Fees are non-refundable except as required by law or as we otherwise agree in writing, and we will give notice before changing them.
Term and termination
This MSA remains in effect for as long as the Customer maintains an active Site, and can be terminated by either party as described in the Terms of Service. On termination, the Customer's data will be handled consistent with our Privacy Policy and any data-retention obligations described there.
Data protection
Each party will comply with applicable data protection law in connection with personal data processed through the Customer's Site. For audience data collected through a Customer's Site, the Customer is the controller and Enthuzy is its processor, processing that data only on the Customer's documented instructions, keeping it confidential, applying the security measures described in our Privacy Policy and Trust Center, and helping the Customer respond to requests from individuals. Enthuzy uses the subprocessors listed on its Trust Center, remains responsible for them, and will update that list before adding a new one that handles Customer audience data. Enthuzy will notify the Customer without undue delay after becoming aware of a breach affecting the Customer's data. On termination, the Customer may export its data and Enthuzy will delete it as described in our Data Deletion page. A separate data processing addendum is available on request for Customers who require one.
Intellectual property
Each party retains ownership of its own pre-existing intellectual property. The Customer retains ownership of its own event, ticket, and audience content. Enthuzy retains ownership of the platform itself, including any improvements made in the course of providing the service.
Warranties and disclaimers
Enthuzy will provide the services with reasonable skill and care. Except as expressly stated, the services are provided without warranties of any kind, to the fullest extent permitted by law.
Limitation of liability
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, or consequential damages, and each party's total liability under this MSA is limited to the fees paid by the Customer to Enthuzy in the twelve months preceding the claim.
Indemnification
Each party will indemnify the other against third-party claims arising from that party's breach of this MSA or violation of applicable law, consistent with standard commercial practice.
Governing law
This MSA is governed by the laws of the State of California, without regard to its conflict of law principles.
Entire agreement
This MSA, together with our Terms of Service and Privacy Policy, is the entire agreement between the parties regarding its subject matter, and supersedes any prior agreements on that subject. We may update this MSA from time to time as described in the Terms of Service.
Contact us
Questions about this agreement? Reach us at the contact address below.
Contact: legal@enthuzy.com
Enthuzy Holdings, LLC, 1968 S. Coast Hwy #6079, Laguna Beach, CA 92651